Frequently Asked Questions

All our torsion springs are rated for 50,000 cycles, which is significantly higher than standard springs. This means years of reliable operation for residential garage doors.

All our torsion springs are sold as pairs (left and right wound). This ensures balanced operation and proper weight distribution for your garage door.

The spring size depends on your garage door's weight, height, and width. You can measure your existing springs (length, inside diameter, and wire size) or call us at 909-524-1410 and we'll help you find the right match.

Our springs are made from premium oil-tempered steel wire, which provides superior strength and durability compared to standard spring wire. Each spring is precision-wound for consistent performance.

Yes! All our torsion spring pairs come complete with winding cones pre-attached and ready for installation. No need to buy them separately.

Nylon rollers are quieter and smoother than metal rollers. They don't require lubrication and won't rust. Our premium nylon rollers are perfect for residential garage doors and come in a 10-pack for a complete door.

Yes! All prices on our website include sales tax. The price you see is the price you pay — no surprises at checkout.

Absolutely! We offer wholesale pricing for contractors and businesses. Orders over $500 also receive free winding bars. Contact us at 909-524-1410 for custom bulk pricing.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through our secure Stripe payment system. All transactions are encrypted and secure.

Yes! You can call or text us at 909-524-1410 to place an order. We're available 24/7 and can process your order immediately.

Simply place an order totaling $500 or more, and a pair of professional-grade winding bars will be included with your order at no extra charge.

Yes! Same-day pickup is available at our Hollywood, FL location for orders placed before 3:00 PM. Call ahead at 909-524-1410 to confirm availability and arrange pickup.

Yes, we ship to all 50 states. Shipping costs are calculated at checkout based on your order size and location. Most orders ship within 1-2 business days.

Standard shipping typically takes 3-7 business days depending on your location. Expedited shipping options are available at checkout for faster delivery.

Springs are carefully packaged in our premium branded boxes with protective materials to prevent damage during transit. Each pair is individually wrapped and labeled.

Our 1-year warranty covers defects in materials and workmanship under normal use. If a spring fails within the warranty period, we'll replace it free of charge — just contact us with your order number.

Contact us at 909-524-1410 with your order number and description of the issue. We'll process your claim quickly and ship replacement springs at no cost to you.

Yes, unused products in original packaging can be returned within 14 days of purchase for a full refund. Contact us to initiate the return process.

We strongly recommend professional installation. Torsion springs are under extreme tension and improper handling can cause serious injury. If you're a trained technician, always use proper winding bars and safety equipment.

We don't provide installation services directly, but we can recommend qualified garage door technicians in your area. Call us at 909-524-1410 for referrals.

Professional installation requires winding bars (we sell these!), adjustable wrench, socket set, safety glasses, and gloves. Never use screwdrivers or other substitutes for proper winding bars.